When you pay, your room is held and a consultant confirms it with the property. You then receive a confirmation by email with the property's own reference.
If the property cannot honour the rate or the room type for any reason, we tell you before anything is finalised and either find an equivalent or refund you in full.
Still need a hand?
Our consultants answer the things a page cannot. Call (888) 887-4348 or send us the details.